Frequently Asked Questions

Common Areas

  • Pool Use: 8am to dark.

  • Outdoor Jacuzzi: Inform staff 2 hours prior to use.

  • Two common Laundry facilities: Located in Casa Estrella And Villa la Luz

  • Private Laundry facility: Casa Estrellita (casita)

  • Bottled drinking water: Staff will provide 5 gallon water jug containers as requested; cost is $30 pesos per container.

  • Weekly cleaning schedule: Includes washing and changing bed sheets and towels.


  • Bus stop: 5 minute walk to the Valenciana Plaza, stop located across from Templo Valenciana, bus to Centro approximately every 30 minutes.

  • Taxi service: Approx... $60 pesos to Centro. Call for service or ask staff to call about 15 minutes prior to desired pick up time.

  • Airport pick up: Provide flight itinerary in requesting a trustworthy driver who we will arrange. Email to reserve private driver, pick up details, etc. Airport Taxi Service: $550 MXN

  • Airport Taxi Service: Arrangements can be made at the airport upon arrival.

  • Disadvantage: Some drivers are not familiar with our location, so pre-printed instructions (found on our website) in Spanish should be provided for the taxi driver. No public bus service to the airport

Included in Rental

  • Completely furnished units

  • Fully equipped kitchens

  • Weekly house cleaning

  • Bed linens, towels, pool towels

  • Launder sheets & towels

  • Iron & ironing board

  • Hair Dryer

  • Utilities (Electricity, gas, city water, etc.)

  • Garbage pick-up

  • Laundry facilities

  • Cable TV - Flat screen TV

  • Wi-fi

  • Video Library

  • Secure parking

  • Spa facility (Massage by appt.)

  • Taxes: IVA @ 16%, hospitality: @ 2%

  • 24/7 Staff

  • Pool & Tennis court maintenance

  • Gardening services

  • Recycling services

Not Included in Rental

  • Food

  • Bottled water

  • Personal laundry products &/or services

  • Personal hygiene products: shampoo, soap, toilet paper

  • Transportation services

  • Heat or air conditioning

  • Telephone

  • Concierge services

  • Breakfast in single rooms

Online Booking

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