Lodging Policies
Privacy Notice

Frequently Asked Questions


Common Areas

Outdoor Jacuzzi: Inform staff 2 hours prior to use.

Two common Laundry facilities: Located in Casa Estrella And Villa la Luz.

Private Laundry facility: Casa Estrellita (casita).

Bottled drinking water: Staff will provide 5 gallon water jug containers as requested; cost is $40 pesos per container.

Weekly cleaning schedule: Includes washing and changing bed sheets and towels.


Bus stop: 5 minute walk to the Valenciana Plaza, stop located across from Templo Valenciana, bus to Centro approximately every 30 minutes.

Taxi service: Approximately $60 pesos to Centro. Call for service or ask staff to call about 15 minutes prior to desired pick up time.

Airport pick up: Provide flight itinerary in requesting a trustworthy driver who we will arrange. Email to reserve private driver, pick up details, etc. Airport Taxi Service: $550 MXN.

Airport Taxi Service: Arrangements can be made at the airport upon arrival.

Disadvantage: Some drivers are not familiar with our location, so pre-printed instructions (found on our website) in Spanish should be provided for the taxi driver. No public bus service to the airport.

Included in Rental

Completely furnished units

Fully equipped kitchens

Weekly house cleaning

Bed linens, towels, pool towels

Launder sheets & towels

Iron & ironing board

Hair Dryer

Utilities (Electricity, gas, city water, etc.)

Garbage pick-up

Laundry facilities

Cable TV - Flat screen TV


Video Library

Secure parking

Spa facility (Massage by appt.)

Taxes: IVA @ 16%, hospitality: @ 2%

24/7 Staff

Pool & Tennis court maintenance

Gardening services

Recycling services

Not Included in Rental


Bottled water

Personal laundry products &/or services

Personal hygiene products: shampoo, soap, toilet paper

Transportation services

Heat or air conditioning


Concierge services

Breakfast in single rooms

Please Check our Lodging Policies.

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